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Property Policy
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Description
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Comment
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Arrival Days
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Guests can arrive on any day of the week.
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There are no arrival day restrictions.
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Bike Storage
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Storage available under deck
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Cancellations Made by Guests
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All payments are non-refundable unless your reservation can be replaced
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Check-In Time
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4 p.m.
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Strictly enforced.
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Check-Out Time
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11:00 a.m.
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Child-Friendly Home/Complex
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This is a great chalet for your family vacation.
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We provide a separate TV and DVD room for the kids with DVD's, games etc. We also provide a high chair.
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Courtesy Hold Reservations
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Reservations are not held without payment. Please confirm your reservation by clicking Reserve Now
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Our site takes live reservations 24hrs/day/7 days/week; therefore, we operate on a first come/first serve basis.
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Delayed Arrivals
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We are not responsible for late arrivals.
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No refunds will be issued.
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Delivery of Instructions and Access Information
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Will be sent after balance of payment is received
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Access code will be provided in advance
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Excessive Cleaning Costs
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Housekeeping over and above the norm will result in extra billing withheld from damage deposit
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Excessive Noise
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This is a Quiet area. There is zero tolerance for any excessive noise. Any complaints will result in eviction.
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Quiet hours from 11 p.m. to 8 a.m.
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Garbage Removal
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Garbage bins located in parking lot.
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Black bins are for garbage and green bins are for recyclables
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Graduation & Stag/ette Parties
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No parties, family unit only
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Guest Account Termination
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The Owner or their Contact reserve the right to request permanent Guest account inactivation from this web sites technical administrators in the event of one or more of the following Guest actions: intentional property policy violation causing material damage or fines, Guest misrepresentation and/or fraud, intentionally defacing or damaging public or private property, breaking laws and bylaws, theft, public indecency, harassment, causing bodily or emotional harm & disturbing the peace after repetitive warnings.
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Guests will be notified by email of account termination. Guests may choose to appeal their account termination. Guests may be given the chance to reconcile with the Owner as a condition of preserving or reversing their account status. Account termination prevents the Guest from booking this or any other property that uses the same web site
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Guest Stay Contract
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when you book online, you are agreeing to our terms and conditions
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Housekeeping
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Complimentary before arrival, and after departure
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The moving of furniture within the chalet is strictly forbidden. This causes a lot of damage to the walls, paintwork & furniture!. Any furniture that has been moved will be subject to a charge from your deposit for it to be returned.
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Ineligible Guests & Refusal of Business: 48-Hour Reservation Cancellation
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The Owner or their Contact reserves the right to cancel reservations made by, and refuse business to: Guests who do not meet the policies published in this property's Policies Table at the time of booking and past Guests known to have : intentionally violated rental property policies, damaged and/or defaced rental properties through intentionally destructive and/or negligent behavior, engaged in theft, broken local bylaws and laws, committed fraud or who misrepresented themselves, and Guests who have caused bodily or emotional harm to any third parties. Reservations may be cancelled up to a maximum of 48 hours from the time the ineligible Guest made the booking.
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Guests will be issued a refund by personal cheque. Refunds will be adjusted for any payment processing expenses
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Internet Availability & Usage
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The Owner or their Contact reserve the right to request permanent Guest account inactivation from this web sites technical administrators in the event of improper use.
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Guests will be notified by email of account termination. Guests may choose to appeal their account termination. Guests may be given the chance to reconcile with the Owner as a condition of preserving or reversing their account status. Account termination prevents the Guest from booking this or any other property that uses the same web site
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Late Reservation Payments
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Arrangements for late payment must be made with owner in advance.
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Liability
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We are not responsible for any injuries to tenants while they are on my property or anywhere else in the Mont-Tremblant area.
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We are not responsible for any of your personal belongings that are lost, stolen or left behind during your stay.
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Long Term Stays
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contact owner for details
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Maintenance Emergencies
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A cell phone number will be provided
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Maximum Sleeping Capacity
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6 people max.
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Strictly enforced.
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Minimum Age Requirement
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There must be minimum 2 adults of at least 25 years of age or older to take responsibility for the group.
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Missing Items
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Guests authorize a credit card charge for missing items as per my stated damage deposit policies.
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Noise Restrictions
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Excessive noise from the hot tub area is not permitted after 11 pm. Occupants may be evicted subsequent to noise complaints and will be charged for damages resulting from the noise complaints.
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Parking
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in front of chalet for 2 cars
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there is an adjoining guest parking lot
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Pets
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No Pets Allowed
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Pets Not Permitted
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Sorry due to allergies we cannot accommodate pets. Thank you.
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Strictly enforced - No pets on the premises, including deck and patio. If for any reason the chalet has to be deodorized and/or cleaned due to pet(s) a cost of a minimum of $300 will be applied to your rental cost after you check out.
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Policy Updates
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December 7, 2008
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Privacy
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The Owner, their booking Contact and this web sites technical administrators agree to not sell, refer, rent or divulge to any third parties the names or personal information of their Guests without prior written consent from the Guests, except under force of law, or for law enforcement purposes relating to policy and property violation. The Owner and their booking Contact also agree to not use Guest personal information for any reason other than its original intended purpose without written consent from the Guests.
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Guests agree to not sell, refer, rent or divulge to any third parties the names or personal information of the Owner or their booking Contact without prior written consent from the Owner and/or Contact, except under force of law or for law enforcement purposes. Guests also agree to not use Owner or Contact personal information for any reason other than its original intended purpose without written consent from the Owners and their Contact.
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Property Damage
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We charge a $300 deposit which we will use if the property is found to be damaged
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A damage deposit of $300 is automatically charged upon check-in, and refunded upon successful inspection of the unit after check-out.
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Rental Accommodation Zoning
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My property is legally zoned for either short term or long term rental accommodation use
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Reservation Changes
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Reservations may be changed in compliance with our cancellation policy.
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You may lengthen your reservation if availability permits. If you would like to shorten your reservation, please note that your deposit calculated on the original amount is non-refundable; if you have already paid the balance then your balance is similarly non-refundable. If you have not paid the balance, then it will be re-adjusted to reflect your shortened reservation.
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Reservation Guarantee
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Property Sale/Damage-We relocate you to a comparable property. If there are any rate increases associated with the move, we will contribute up to $100 CAD per night towards rate equalization.
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If we fail to successfully relocate you, you will receive a full refund. Travel insurance is recommended to protect yourself against any unexpected events involving your lodging, flights or vacation-related products
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Resort Information
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Available upon request
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Log onto www.mytremblantchalet.com for more resort information
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Smoking
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Absolutely NO Smoking
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Strictly enforced - No smoking on the premises, including deck and patio. If for any reason the chalet has to be deodorized due to smoking a cost of $300 will be applied to your rental cost after you check out.
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Terms of Eviction
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Any complaints will result in eviction by security service.
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The chalet is a designated quiet area, noise complaints will result in your immediate eviction.
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